Expectations meet reality

If you expect bad service, and you get bad service,
it’s not pleasant, but you already knew it.

If you expect bad service, and get good service,
it’s a pleasant surprise and changes your expectations.

If you expect good service and you get good service,
it’s ok, you expected it already.

If you expect good service and you get bad service,
it stands out as a sore toe,
this is the place where anger is born.